Shipping/Returns

 

Please allow up to 5 days for dispatch. 

International customer orders might incur customs fees regardless of the order value. It is the responsibility of the customer to pay this charge. 

International please allow up to 6 weeks for items to be delivered. 

To keep postage costs to a minimum, it's calculated on an item by item basis. Any additional items are calculated at a lower rate. 

We are not responsible for any incorrect or incomplete addresses. Please ensure you add a correct shipping address when ordering. If the delivery address is to a business, this is considered more risky and hell flower does not take responsibility for delivered packages not being located at business addresses. 

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Returns

We hope you are thrilled with your Hell Flower purchase, but should you wish to make a return or exchange please email hello@hellflower.co.uk 

Please note that due to the nature of the items, underwear and swim ware are non-refundable and non-exchangeable.
(If in doubt, we usually recommend sizing up for comfort but for more information regarding size, please message before ordering)

Please note: sample sale items are final sale items and therefore cannot be returned for an exchange or refund. 

-Please handle Hell Flower products with care. We are not able to refund or exchange items which are not in pristine condition. Items must be unused, unworn and in any original packaging provided. 

-Hell Flower is not responsible or liable for any damage caused to items after purchase. 

-Always include your full name, address and order number inside the package. 

-Please return your items within 21 days of receipt. 

-Returns are made at your own expense/risk so we recommend using a recorded service and retaining proof of postage. 

-Returns that are lost or damaged are not our responsibility. 

-Postage costs will not be refunded. Refunds are only issued on products.